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Practice Policies

Named Accountable GP

All patients at Wallingford Medical Practice, including children, are allocated a named accoutable GP.  This has been a requirement of the General Medical Services (GMS) contract since 1st April 2015.

Patients at the practice have always been allocated a 'usual' doctor, and for the purposes of this contract change, your 'usual' GP is now your named accountable doctor.

If you would like to know who your named accountable GP is, please ask when you next visit the surgery.  New patients will be informed of their named accountable GP when they register with the practice.

There is no requirement for patients to only see their named GP and patients are free to see any GP at the practice.  We encourage you to try and see the same GP where possible to allow continuity of care.

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Information Technology (IT)/Electronic Patient Records

New contractural arrangements came into force on 1 April 2014 requiring GP practices to make available a statement of intent about the following IT developments:

  1. Referral Management Information
  2. Online Appointment Booking
  3. Online Booking of Repeat Prescriptions
  4. Summary Care Record
  5. GP2GP transfers of care records
  6. Patient Access to electronic records

Please find below details of the arrangements we have in place for these developments at this Practice.

  • Referral Management Information - Practices must include the NHS Number as the primary identifier in all NHS clinical correspondence. All letters and information that Wallingford Medical Practice send to other organisations such as hospitals, have an NHS number clearly shown.
  • Electronic appointment booking - Practices are required to promote and offer the facility for all patients, who wish to, to book, view, amend, cancel and print appointments online.  We currently offer booking and cancelling of routine GP appointments online.  Please click here or ask at reception for more details about how to register for this service.
  • Online booking of repeat prescriptions - Practices are required to promote and offer the facility for all patients, who wish to, to order on line, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.  We currently offer the facility for ordering repeat prescriptions online.  Please ask at reception for more details or click here if you are signed up for Patient Access or click here if you are not.
  • Interoperable records/Summary Care Record - Practices are required to upload changes to a patient's summary information, at least daily, to the Summary Care Record.  Having your Summary Care Record available will help other doctors and nurses treating you away from your regular surgery, without your full medical record.  They will have access to information about medication you may be taking and any drugs to which you have a recorded allergy or sensitivity.  Click here for more details about the Summary Care Record http://www.nhscarerecords.nhs.uk/  This function is already live.  However, if you do not want your medical records to be available in this way please let us know.  You can do this via the 'opt out form', available at reception, or here.
  • GP2GP transfers of Care Records - We are required to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers.  It is very important that you are registered with a doctor at all times.  If you leave your GP and register with a new one, your medical records will be removed from your previous doctor and forwarded to your new GP via NHS England.  It can take several weeks for paper records to reach the new surgery; with GP2GP, your electronic record is transferred to your new practice much sooner.  This function is live.
  • Patient access to their electronic GP record - We are required to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions and any other additional details which have been agreed with the patient.  This facility is now available via Patient Access - click here if you are signed up for Patient Access otherwise speak to reception about registering for this service.


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