This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint and if this is the case we wish to know about it.  Wallingford Medical Practice follows the NHS complaint procedure and if you should want to make a formal complaint then please do contact Debra Perry, the Practice Manager in writing either by letter or email via wallingford.edt@nhs.net. We take all complaints seriously and will get back to you when we have investigated the matter. 

If you feel you do not want to complain directly to us then you should contact NHS England who is responsible for purchasing primary care services ie GPs.  You can do this by contacting

The Complaints Manager

NHS England

PO Box 16738

Redditch B97 9PT

or via email england.contactus@nhs.net.  If you are unhappy with the outcome of your complaint you can refer the matter to the Parliamentary and Health Service Obudsmand who is independent of the NHS and government.

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank, London SW1P 4QP

Tel 0345 015 4033

A copy of our complaints leaflet with full details can be found here how to make a complaint

 



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website