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Access Online Services

Appointments

We operate a 'usual' doctor system and we encourage you where possible to see your named GP, but are happy for patients to see any of the doctors in the surgery.  Every patient is allocated a named GP when they register with the practice.  If you are uncertain who this is, please ask when you next visit the surgery, or you can contact us directly and we will happily inform you.  If you would prefer to change your named GP, please contact the surgery.

Click here to see when your Doctor next has a surgery.

The majority of appointments are made available on the day from 08:30 so that patients who need to see a doctor on the same day can do so; you can book these via the telephone, in person or online via the link at the top of this page. New users are required to contact the surgery in person with photographic ID to register for the online service.  Some appointments are released 24 and 48 hours in advance and can be booked in the same way.  Routine appointments can be booked (up to 6 weeks in advance) in the same way.  Saturday morning appointments are all pre-bookable in advance.

Not all appointments need to be with a doctor, we have an experienced nursing team who offer a large number of appointments each day. Please check with the receptionist if your symptoms could be dealt with by the nursing team.

Click here for more details about nurse clinics.

You will be asked by the reception team to give a short reason why you need an appointment.  This helps make sure that you are given an appropriate appointment to avoid wasted trips.  It may be that the reception staff can suggest a different way of dealing with a problem if they know more details.  If you do not wish to give details, then this is fine.

If your doctor has advised you to book a "follow-up" appointment please book it after your consultation at reception.

Our telephone lines are particularly busy between 08.30 and 09.30 but we will endeavour to answer your call as soon as possible.

Click here to view our Appointment System Poster Guide from reception.

Making an appointment

Telephone 01491 835577 - (option 2 for appointments), from 8:30 am Monday to Friday

Online appointments are released at 8:30 am every morning.  You need to have registered in advance for this service.  Please see 'Online Services' page of the website.  We encourage as many people as possible to use this service to help avoid queues on the telephones.

In person.  If you attend the surgery before 8:30 am, you will be given a numbered card, on a first come, first served basis.  At 8.30 am the receptionists will start to offer appointments to patients, in number order. 

Chaperone Policy

Read the Policy here

If no appointments are available on the day you call

The appointments team will ask you whether you feel that your problem needs to be dealt with that day.  If so, then you will be asked for a contact telephone number and a doctor will call you back.  The doctor will either attempt to help with your problem over the telephone (by offering advice, suggesting you attend an alternative service like the First Aid Unit etc) or they will arrange for you to see the duty doctor later in the afternoon.  These are emergency appointments to discuss the urgent problem and we cannot guarantee which doctor you will see.  We will always see anyone who has an urgent need to see a doctor that day.  The duty doctor also has responsibility for urgent telephone calls and home visits that come in during the afternoon.  We are grateful for your understanding that delays may sometimes occur.

Time keeping

The variable nature of the work of General Practice and the need for us to respond to urgent problems, means that at times, there will be unavoidable delays.  We will always try and keep you informed if there is going to be a delay.  Please help us to run to time by attending on time for your appointment.  If you arrive late for your appointment it is at the discretion of the clinician if you will be seen.

Interpretation Service / Hearing Loop  

If you require an interpreter (language/deaf) when dealing with the practice please contact us and we will arrange the necessary.

NB - all telephone calls are recorded for training and monitoring purposes.

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